Worldpackers
Travel App

UX Study Case

Overview

This is a two-years-history of how we designed Worldpackers app, a travel community with +1,5 million members that allows you exchange your skills for accommodation around the world.

My role

I led the Product Design of the Worldpackers App until 2018. I collaborated with a Product Manager, a Product Marketing and the Development Team to research, scope, plan and execute.

Appstore editors’ choice – Featured as ‘Innovation made in Brazil’

“This successful worldwide app helps backpackers find volunteer opportunities in hostels, bed & breakfasts, NGOs, schools and organic farms in over 100 countries. With Worldpackers you can live your passion for traveling while performing meaningful actions in the community you visit.”

– Appstore Editors

Featured in the Appstore as App of the Day – Brazil

So proud to see a product you designed featured as App of the Day at Appstore Brazil. Amazing project and amazing time.

The challenge

To comply with my non-disclosure agreement, I have omitted confidential information in this case study. All information is my own and does not necessarily reflect the views of Worldpackers. 

Worldpackers is a community based on collaboration that makes travel more accessible to those seeking a profound cultural experience. Through an online platform, we connect travelers – looking to exchange their skills for accommodation – with incredible hosts from all around the world.

In 2015, we decided to invest on mobile devices; launching an app to help travelers to find and confirm their Worldpacker experience on the go. 

I was part of the project of building the Worldpackers app to give users a better experience whether chilling in a chair at home or heading to work in a crowded train.

Our high level goals were:

1. Increase user retention.
2. Faster the response time.
3. Create an engaging platform.

Project Schedule

As a startup we run with scarcity of time and people; that’s why prioritisation and a strongly user obsession played a guide to our path from ideation to launch in every feature. This project wasn’t built overnight. Every feature was launched due User priorisation and business goal.

My Role

I led the Product Design of the Worldpackers App until the present days. I collaborated with a Product Manager, a Product Marketing and the Development Team to research, scope, plan and execute.

Main Tasks

1. Customers Insights & Ideation
2. Building the Project Vision
3. Planning and scope definition
4. Research and Interviews
5. Design Execution and validation

Core Team

João Machini as Product Manager, Diego Kurisaki as Tech Leader, Allan Formigoni as Product Marketing, Fabiola Werneck as iOS Developer, Douglas Iacovelli as Android Developer, Leandro TK as Web Developer, Ana Karolina as Supply Acquisition.

Design & Research Tool Kit

Customer Insights

By gathering data and talking to a lot of Worldpackers who have had lived the experience we were able to come up with four personas that represent the gradient of behaviour of travelers worldwide. These are the highlights for each persona:

First touch

Onboarding: An understanding about what Worldpackers is all about.

Worldpackers invests so much in acquiring new users, we definitely didn’t want to lose them after their very first visit. Besides that, it was important to create a personal experience onboarding those users and lead them to a brand connection & personalised content throughout the app usage. 

Worldpackers App Onboarding On Boarding Jonny Czar

That’s why we introduced an onboarding asking specific questions to build a path to relevant results, explaining what was the app for and create a way to let travers say their travel plans at a glance. 

To define the onboarding questions, we interviewed the stakeholders and conducted interviews asking travelers to priositise the most important factors in deciding to book a trip with Worldpackers. 

Search

Once travelers got the full understanding of what Worldpackers is all about, they need to find a the right position to apply and start their journeys. 

Based user interviews, we inserted the most relevant filters to guide user to search based on their characteristics, what they were good at and their Inspirations in the trip.

Hosts

Finding a perfect host means to find a place where you could match your purpose on the trip with the need of the supply side. To make it clear at a glance, we devided the host listing explanation in two parts. 

What you offer: with big icons explaining the main tasks and requirements. 

What to get: highlighting rewards and benefits by applying to that position. 

The host listing was also decided in other factors that contribuit to the users choices such as availability, requirements, photos and reviews.

Application Process

Community

To help travelers decide the last things before travel and solve doubts about the trip, we introduced a community to connect traveleds and Worldpackers.

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